How to Communicate New Protocols

Change is inevitable in business, particularly when an organization is taking a new strategic direction and implementing new systems or legislation. Change causes you to adjust your company procedures and policies when managing external conditions and the business environment.

Employees naturally resist anything but the status quo. In most cases, change can generate a sense of unease as it pushes employees out of their comfortable territory. As a result, you may find yourself struggling to keep them engaged when there is a need for organizational changes. If you communicate change properly, new protocols can be exciting and beneficial. Here are a few tips for communicating new protocols to your team.

Be Very Clear About These Changes

Make sure that you communicate new policies and procedures concisely and in a manner that is easy to understand. Use straightforward language to communicate to your team why changes are happening. Remember your staff deserves to know what is going on, therefore, be upfront about why the organization is making the changes.

Your employees also deserve respect. If you wish to keep them engaged, don’t try to ‘protect’ them by not sharing what is happening behind the scenes, but rather make them understand why changes may be warranted. Lack of transparency encourages gossip and rumors and can affect the overall productivity of your employees.

Provide Training, When Necessary

Some policies and procedures appear complex and may require training for your team to understand what is expected of them to comply with the new requirements. Having staff training on new protocols for your business shows that you care about them as it gives them direction on where you want the company to be.

Training is a valuable investment to make, as it ensures that your employees are educated about the new practices and any other changes likely to occur and equips them with relevant skills to keep them engaged and productive. Well-trained employees nurture happier customers, tend to avoid making mistakes, and increase the chances of productivity in your company to flourish.

You can opt to offer training as per your training calendar and training policy or train when necessary. When you give employees chances to participate in training programs, they feel valued as workers, improve their skills, and boost their morale.

Get Feedback

Change of protocols requires two-way communication. Once you clarify your goals and how you want to achieve them, let your employees share how they feel about the process. Create an environment that makes them feel secure and free to share feedback. Feedback clarifies expectations, helps people learn from their shortcomings, and builds confidence.

Ensure that you include anonymous and confidential feedback so that everyone feels comfortable and safe voicing their honest opinion. If you work with remote teams, go for an international calling plan that will allow every employee to channel feedback through calls and boost your business.

Use Employees as Champions

The best way to communicate new protocols and policies is by tapping into the leadership resources within your team. Appoint passionate team members with a solid understanding of the changes and make them champions among their peers.

The members should advocate for the importance of change and assist others in implementing the protocols. Change should be communicated from the top level down. Significant change needs the commitment of the leadership, constant involvement, and consistent modeling.

If you expect everyone to be part of the change, you also need to adopt a teamwork mindset. Teamwork encourages communal ownership of change and ensures that everyone is engaged. Make sure that everyone is on board, not just executives, management, and leadership, but every employee should be an integral and indispensable contributor to the success of new protocols.

Why Your Business Needs Change

Change is necessary, constant, and sometimes complicated. The change affects far more than the bottom line, and if you communicate change effectively, you can create a culture of champions. Make it easy for your employees to transition by communicating openly and honestly while encouraging their input, questions, and help.

Change can sometimes be messy, but it is essential as it helps you grow and succeed in business. It drives successful change adoption within a business and allows employees to understand, commit, and focus on work during change.

Without a proper change management mechanism, transitions can be rocky, expensive, and could lead to reduced employee morale and competent skill development. A lack of effective change management can lead to overall organizational failure at the end of the day.

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